Seminal Goal:
The aim of the program is the learning new techniques based on customer centric philosophy where Customer Service is the lever of keeping satisfied customers.
Methodology:
The methodology followed in this program involves both theoretical training and gaining experience through experiential exercises and simulation techniques.
Target:
Executives and sales professionals who want to improve and develop their skills in customer service.
Program Summary:
- What is service quality?
- How the customer-centric philosophy is achieved
- Why do customers want qualitative service?
- Contact and feedback
- Guidance techniques of the discussion based on the method of interrogator replies
- Customer service culture development
- Active listening
- Customer complaints and the need to manage them
- Producing enthusiastic customers
- Increasing sales through service