Through the seminar "Customer Service" I learned how to treat our customers, to have confidence, to feel that I can make it and to what I must give more importance.

Through the seminar "Professional Selling Techniques" I learned how to approach, monitor, confront objections, but the most important is the different, more complex way of thinking I got. I think I will apply to my job metdoths, such as managing the opposition more developed than the other steps, and active listening.

In the seminar "Team Bulding", I understood what a team means, how a team can be "tied" and what is crucial for the development of people within it. From here I can guide and approach people of my team, knowing their character and communicating with them.

Through the seminar "Improving Negotiation Tactics", I learned that in a deal it is possible and legitimate that both sides must win. I'm thinking to implement compliance steps before negotiating, maneuvering and proper negotiating tactics in each case.

In the seminar "Inventory Management" I learned new computational approaches for the management of stocks and I would definitely implement some of the computational models and new technologies, which I learned, to achieve better organization and warehouse management.

In the seminar "Effective Time Management and Office Organization", I learned how to better manage and plan my time and I think from now on to better manage stress and to share responsibilities.

In the seminar "Confronting Customers Objections" I learned how to better understand customer needs and handle accordingly his objections. I will implement in my work what we learned as best as I can.

In the seminar "Group-Communication-Leadership", I learned the meaning of teamwork and communication in everyday life in order to better serve customers. I think I implement teamwork and cooperation always with positive behavior to my work in departmental and interdepartemental level.

In the seminar "Leadership-Group-Contact", I learned about evolution at work, guiding members, colleagues and groups and about personal and professional development. I think I implement to my work ways of thinking and Management applications and ways through examples and exercises conducted in the seminar.